We all need to "sharpen the saw" of our soft skills regularly. With that said, I am constantly in awe of the amount of managers who shy away from mentoring junior staff on said soft skills.
Beyond that, Toastmasters, project management, & Dale Carnegie training should be regularly reinforced to those who show potential.
Develop your people or they will certainly leave you. To reiterate, they will certainly leave you, maybe not the company.
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