In the midst of an engagement with a team in dire need of a reorganization, I am reminded of the need for clearly defined roles and responsibilities. Any team in today's highly dynamic business environment will have a variety of generations, ethnicities, cultures, genders, skill sets, and competencies involved. With that said, defined tasks and duties clarify for all parties involved who and what falls on the beloved RACI / RASCI / RAPID model(s) for the team.
That is not to say that a team does not need utility players (e.g., strategists, program managers, generalists), for they can assist during times of high resource utilization, incidents / emergencies, and / or as a mentor for junior staffers / managers. But, for the most part, leaders need to steer the ship by providing clarity, and sometimes that requires a shuffling of the deck.
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