Many orgs now have some form of ITIL investment (PPT) in place (e.g., ServiceNow: SNOW, ServiceDesk, SAP Ariba) these days.
Why not leverage that for PCI DSS / GPDR / HIPAA / Privacy Shield compliance, let alone for other purposes (e.g., TVM, DevSecOps / InfoSecOps)?
Many ITIL tools have workflows that can automate tracking, reporting, etc.
Leverage existing tools for data processing in your ecosystem, and your ROI will increase dramatically.
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